Evolution Physio Ltd
Last updated: 11th November 2025
Cancellation – when notice of cancellation is given more than 48 hours before the scheduled appointment.
Late Cancellation – when notice of cancellation is given within 48 hours of the scheduled appointment.
No-Show – when a client does not attend an appointment and no prior notice has been given.
Outstanding Payment – any payment not made in full by the due date stated on the invoice.
Late Payment – any payment made after the due date stated on the invoice.
Overdue Amount – the balance remaining unpaid after the due date.
Clients must provide at least 48 hours’ notice prior to their scheduled appointment if they wish to cancel or reschedule.
Late Cancellations:
Appointments cancelled with less than 48 hours’ notice will incur a fee equal to 100% of the appointment cost.
If an alternative appointment is booked at the time of cancellation, this fee is reduced to 50% of the appointment cost.
No-Shows:
Clients who fail to attend an appointment without notice will be charged 100% of the appointment fee.
Invoices for Missed Appointments:
Fees for Late Cancellations and No-Shows will be invoiced on the day of the missed appointment and must be paid in full immediately.
Appointment Packs:
If a client has purchased an appointment pack in advance, any Late Cancellation or No-Show will result in the session being deducted from their pack.
Discretion:
In cases of genuine or extenuating circumstances, the Practice Manager, Clinician, or Business Owner may choose to waive or reduce cancellation fees at their discretion.
Initial Assessments, Performance Initial Assessments, and Biomechanical Assessments must be paid in full at the time of booking. Appointments are only confirmed once payment has been received.
All other appointments must be paid in full no later than the day of the appointment.
Accepted payment methods: credit/debit card, bank transfer, cash, or payment via the Client Portal.
Any payment not made within the stated timescale will be considered late.
Evolution Physio Ltd reserves the right to charge interest at 8% per annum on any overdue amount, accruing daily until payment is received in full.
If payment remains outstanding after 50 days, Evolution Physio Ltd may initiate a County Court Claim against the client or their parent/guardian (if under 18) to recover the debt. The client or guardian will be liable for all related legal costs.
Payments are non-refundable once made.
Appointment Packs must be paid in full on the date of the first session used to qualify for pack savings.
If the pack is not paid in full, normal single-appointment rates apply.
Refunds are not available once a pack has been purchased.
Packs must be completed within 12 months of the first session used. After this period, the pack will be closed and no refund issued.
A maximum gap of six months is allowed between appointments in a pack. A longer gap will require a new Initial Assessment before continuing.
Appointment Packs are non-transferable between clients and may only be used by the named client.
Gift Vouchers can be purchased in any amount and used toward any service or product.
Vouchers are valid for six months from the date of purchase and are non-refundable.
Vouchers cannot be exchanged for cash or transferred to another person.
No credit or change will be issued for unused portions, and lost or stolen vouchers cannot be replaced.
Fit4U Orthotics, Phits Orthotics, Ostenil Injections, and Durolane Injections must be paid for in full on the day of purchase via cash, bank transfer, or debit/credit card.
For orthotics and injections only, clients may pay a 50% deposit with the remaining balance payable by direct debit over three months (via GoCardless). Please discuss this with your practitioner at the time of sale.
Clients with a Cash Plan Health Policy must pay all appointment fees in full, after which a receipt/invoice will be provided for reimbursement.
Peter Mills (on behalf of Evolution Physio Ltd) is a registered provider for certain Private Medical Insurance companies.
Clients must check directly with Evolution Physio Ltd to confirm whether we are a recognised provider for their insurer.
Clients using insurance must provide the following details before their appointment:
Insurance companies do not cover Late Cancellations or No-Shows; these fees must be paid in full by the client.
The length and structure of treatment sessions are determined by Evolution Physio Ltd and may vary depending on the insurer and level of reimbursement. Clients should check with us if they wish to clarify which session lengths apply to their insurer.
Children under 16 years: 25% discount
Senior citizens (over 70 years): 15% discount
Available on: Initial Assessments, Performance Initial Assessments, Biomechanical Assessments, Treatment (30 min) and Treatment (60 min).
Not available on Packs, Orthotics, or Injections, and cannot be combined with any other offer.
Exceptions to payment terms may be made at the discretion of the Practice Manager or Business Owner.
Evolution Physio Ltd requires client consent to collect, store, and use personal information for the purpose of delivering physiotherapy and related healthcare services, in line with relevant privacy legislation.
If a client chooses not to consent, the services offered by Evolution Physio Ltd may be limited.
We are committed to maintaining strict confidentiality at all times. Access to client information is restricted to authorised personnel and only where legally permissible and necessary for care provision.
Evolution Physio Ltd complies with the UK General Data Protection Regulation (GDPR) and is registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018.
Client data is managed through Zanda, an ISO 27001-certified system that adheres to UK & EU GDPR. Zanda undergoes annual external audits to maintain certification and ensure high standards of data security.
If clients choose to store their card details for online payments, this data is securely stored by Stripe (not by Evolution Physio Ltd or Zanda).
Privacy Policy: Stripe Privacy Policy
For direct debit payments (used for orthotics and injections), client details are stored securely by GoCardless.
Privacy Policy: GoCardless Privacy Policy
Evolution Physio Ltd also uses:
We take all reasonable steps to ensure that client data is processed and stored securely in compliance with GDPR.
These Terms & Conditions may be updated at any time at the discretion of Evolution Physio Ltd. By booking or attending an appointment, using our services, or making payment to Evolution Physio Ltd, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Evolution-Physio is a trading name of Evolution Physio Ltd, a company registered in England & Wales.
Company Number: 16469422
Registered Office: c/o Redwood Accountants, Eastlands Court Business Centre, St. Peters Road, Rugby, CV21 3QP, United Kingdom