Frequently Asked Questions

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Explore our Frequently Asked Questions (FAQ) section, where we address common queries and provide valuable information to help you better understand our physiotherapy services. Please get in contact with us if you have any questions that have not been answered.

If you are unsure whether physiotherapy is the most appropriate for you, please contact us and we can discuss your individual condition/injury.

At your first appointment, you will be greeted in the waiting area and taken into the clinic room. Your physiotherapist will check the details on the Client Intake Form (medical form) that you will have been sent via email and completed electronically before your appointment. If you had trouble filling this form in, we will complete it with you in your initial assessment. Your physiotherapist will ask questions about your medical history and the injury/condition you have.  If you wish to have acupuncture and/or cupping (if appropriate), your physiotherapist will check that you have read the patient information leaflet emailed to you and the consent form is completed. 

Next, your physiotherapist will conduct a physical exam and carry out any special tests needed to fully assess your injury/condition. If appropriate to your injury/condition, your physiotherapist may use VALD Technology to assess your injury and may conduct a Footscan.  Your physiotherapist will then discuss a plan for treatment and will provide you with advice and/or treatment during this initial appointment. 

This appointment is only for a Footscan and will not include any further special tests/assessments of your injury. 

Your physiotherapist will take the time to find out about your injury/problem and assess your feet. Your feet and shoes will be measured with templates. Your physiotherapist will show and explain the system to you. Then your physiotherapist will conduct the Footscan in static (standing still) and dynamically (moving). Your physiotherapist will take the time to explain the results and what they mean and answer any questions. 

If Phits orthotics are recommended, we will explain what they are, show you some samples, and explain what would work for you. If you choose to purchase Phits, we will then order your orthotics once payment has been received and let you know when they arrive for you to collect.  This is approximately 4 weeks after the order is placed, although delivery times can vary.

Initial assessments last 60 minutes. Every client must have an Initial Assessment first, unless booking a Footscan Analysis only.

Footscan Analysis appointments last 30 minutes.

Treatment sessions are 30 minutes or 60 minutes. Your physiotherapist will advise which they feel is most appropriate based on your injury.

If you are using your Private Medical/Health insurance and the insurer pays us direct, then all appointments will be 30 minutes, including your initial assessment. The initial assessment will not include any treatment due to the length of the appointment.

This will be discussed with you at your initial appointment and an estimation given based on the findings for your injury. We will not tell you that you must come in for x amount of sessions, we are honest and if we feel that you do not need any more sessions we will tell you this. If for any reason we feel that you require further tests or scans, we will write to your GP for any referrals.

Yes, you can bring someone with you for your appointment. If you are bringing someone with you, where possible we advise keeping this to one additional person.

There is free on street parking right outside the clinic. Please be mindful not to fully or partially block driveways in the area. There is also a bus stop opposite the clinic for the D1 route.

Clothing that is loose and comfortable is ideal where possible. In order to fully assess and treat the area of injury, some clothing may need to be partially removed. You are welcome to bring a pair of shorts and vest top with you to change into if you wish.

Yes, all physiotherapists must hold a BSc degree in Physiotherapy. All physiotherapists must be registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). At Evolution-Physio, all physiotherapists are HCPC and CSP registered.

No, you do not need a referral, you can book an appointment direct with us by calling, emailing or through the website. Please note all new patients must book an initial assessment for the first appointment.

Please bring any relevant medical notes or reports and a list of medication so that we can make informed decisions about your treatment. If you are considering Phits orthotics then please bring any day-to-day footwear, trainers, sports boots etc that you wear regularly.

Yes but under 18s must be accompanied by a parent/guardian.

You can pay by cash, bank transfer or card. Initial assessments and Footscan Analysis appointments must be paid in full at the time of booking your appointment. All appointment packs must be paid in full by the date of the first session of the pack in order to receive the discount and are non-refundable. We have a direct debit payment option available for Phits Orthotics. Please ask your physiotherapist for more information.

Payment Terms & Conditions apply.

If you have a cash plan policy, you should be able to claim back the cost of your treatment. Please check the policy terms with your insurance company.

If you have health insurance, then we are recognised providers for Aviva, AXA Health Care, Vitality Health, WPA & Healix. Other insurance companies coming soon. Please check the policy terms with your insurance company. You will be required to pay the excess on your policy to us and the remainder will be invoiced directly to your insurance company. 

Payment Terms & Conditions apply.

We require 48 hours notice to cancel an appointment. After this, you will be charged the full cost of your appointment. Please see our Terms & Conditions for full details.

The security and privacy of your data is our top priority. That’s why we manage all patient data through Power Diary. Power Diary is ISO 27001-certified practice management software and strictly adheres to privacy regulations, including The Privacy Act (AU), HIPAA (US), GDPR (UK & EU), PIPEDA (CA), POPIA (ZA) and CCPA (US, California). Power Diary is externally audited on an annual basis to maintain ISO 27001 status, which we believe is essential for the protection of health data. Choosing software that meets the highest standards for information security management is part of our commitment to you. 

We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018. 

Please see our Privacy Policy for more information.

You can use the contact form on the website, call us, email and send a message on WhatsApp. Outside of clinic opening hours, we still monitor phone calls, messages and emails. Please see our contact page for details.

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