FAQ'S

If you are unsure whether physiotherapy is the most appropriate for you, please contact us and we can discuss your individual condition/injury.

At your first appointment, you will be greeted in the waiting area and taken into the clinic room. Your physiotherapist will check the details on the Client Intake Form (medical form) that you will have been sent via email and completed electronically before your appointment. If you had trouble filling this form in, we will complete it with you in your appointment. Your physiotherapist will ask questions about your medical history and the injury/condition you have.  If you have booked an Initial or Performance Initial Assessment and wish to have acupuncture, dry cupping and/or instrument assisted soft tissue massage (if appropriate), your physiotherapist will check that you have read the patient information leaflet emailed to you and the consent form is completed. 

Next, your physiotherapist will conduct a physical exam and carry out any special tests needed to fully assess your injury/condition. If you have booked an Initial Assessment, if appropriate to your injury/condition and depending on time, your physiotherapist may use some VALD Technology to assess your injury and may conduct a biomechanical assessment. If you have booked a Performance Initial Assessment, you will have an assessment using VALD Technology and a biomechanical assessment.  Your physiotherapist will then discuss a plan for treatment and will provide you with advice and/or treatment during this initial appointment. 

If you are looking to have a joint or tendon injection, your physiotherapist will fully assess the area to be injected and ensure that this is suitable for you. Your physiotherapist will explain the injection process, and what you should expect following the injection. Your physiotherapist will ensure the consent form is completed and provide you with a patient information leaflet. Your physiotherapist will then complete your injection and provide you with advice and a plan following this appointment. 

An Initial Assessment is designed for any new client that has pain or an injury. It will involve a thorough assessment and diagnosis of your problem. It may include using some of our VALD Technology and a biomechanical assessment if this is appropriate for your condition/injury. A treatment plan will be made, and you will be given advice and/or treatment during this appointment. This appointment is 60mins. 

A Performance Initial Assessment is designed for new clients that are athletes, play sports or need to enhance their gym training. You may have an injury/pain, or you may wish to have a thorough assessment for injury prevention and optimise your training.  It will involve a thorough assessment, including a biomechanical assessment, and use VALD Technology and Footscan analysis. This appointment is 120mins. 

All new clients that require treatment need to have either an Initial Assessment or Performance Initial Assessment for their first appointment. 

This appointment is only for a Biomechanical Assessment and will not include any further special tests/assessments of your injury. It is required before we can design your orthotics. 

Your physiotherapist will take the time to find out about your injury/problem and assess your feet. Your feet and shoes will be measured with templates. Please bring the footwear you wear most often with you to your assessment. Your physiotherapist will show and explain the system to you. Then your physiotherapist will conduct the Footscan in static (standing still) and dynamically (moving). You will then have a 3D scan of your feet. Your physiotherapist will take the time to explain the results and what they mean and answer any questions. 

If orthotics are recommended, your physiotherapist will explain what they are and the differences between the types we supply, show you some samples, and advise what would work for you. 

If you choose to purchase Phits Orthotics, we will order your orthotics once payment has been received and let you know when they arrive for you to collect. This is approximately 4 weeks after the order is placed, although delivery times can vary.

If you choose to purchase Fit4U Orthotics, once payment has been received, we will order the file from our partner FootHealth UK and then we will make your prescription orthotics on-site using our 3D printer. This means they are ready for you to collect in approximately 2 weeks. 

If you are having treatment with us, you can collect your orthotics during a treatment session. Alternatively, you can collect them during a free 15minute fitting appointment. 

If you have a Biomechanical Assessment and then choose to have treatment with us, please book an Initial Assessment appointment for your next appointment.

If you are a new client and think you may need an Ostenil joint or tendon injection, please book an Initial Assessment. If you are an existing client, please book your usual treatment appointment. Please let us know by email or in the ‘Add notes’ section when booking online that you are interested in an injection. We will then assess suitability within your appointment and complete the injection within that appointment if appropriate. Alternatively, please call or email us to discuss and we can book the appointment for you. 

Initial assessments last 60 minutes. Performance Initial Assessments last 120 minutes. Every client must have an Initial Assessment or Performance Initial Assessment first if they require treatment.

Biomechanical Assessments last 30 minutes. This is purely to assess biomechanics and possible orthotics. If you require treatment please book an Initial Assessment, even if you had a Biomechanics Assessment first.

Treatment sessions are 30 minutes or 60 minutes. Your physiotherapist will advise which they feel is most appropriate based on your injury.

If you are using your Private Medical/Health insurance and the insurer pays us direct, then usually all appointments will be 30 minutes, including your initial assessment. The initial assessment will not include any treatment due to the length of the appointment. This will depend on which insurance company you are using, and we will advise you of this at booking. 

This will be discussed with you at your initial appointment and an estimation given based on the findings for your injury. We will not tell you that you must come in for x amount of sessions, we are honest and if we feel that you do not need any more sessions we will tell you this. If for any reason we feel that you require further tests or scans, we will write to your GP for any referrals.

Yes, you can bring someone with you for your appointment. If you are bringing someone with you, where possible we advise keeping this to one additional person. If you require a chaperone, please bring someone with you as we do not have staff available for this. 

There is free on street parking right outside the clinic. Please be mindful not to fully or partially block driveways in the area. There is also a bus stop opposite the clinic for the D1 route.

Clothing that is loose and comfortable is ideal where possible. In order to fully assess and treat the area of injury, some clothing may need to be partially removed. You are welcome to bring a pair of shorts and vest top with you to change into if you wish.

Yes, all physiotherapists must hold a BSc degree in Physiotherapy. All physiotherapists must be registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). At Evolution-Physio, all physiotherapists are HCPC and CSP registered.

No, you do not need a referral, you can book an appointment direct with us by calling, emailing or through the website. Please note all new patients must book an Initial Assessment or Performance Initial Assessment for the first appointment.

Please bring any relevant medical notes or reports and a list of medication so that we can make informed decisions about your treatment. If you are considering orthotics then please bring any day-to-day footwear, trainers, sports boots etc that you wear regularly. If you are prescribed an inhaler, GTN spray or an EpiPen, please bring these with you. 

Yes but under 16s must be accompanied by a parent/guardian. Please see our pricing page for concession prices.

Yes. Please see our pricing page for more information. 

You can pay by cash, bank transfer or debit/credit card. Initial Assessments, Performance Initial Assessments and Biomechanical Assessments must be paid in full at the time of booking your appointment. All appointment packs must be paid in full by the date of the first session of the pack to receive the discount and are non-refundable. A pack must be completed within 1 year from the date of the 1st session used in the pack. After this time, the pack will be closed, and no refund will be given. A maximum of 6 months only can be had between pack appointments. 

We have a direct debit payment option available for orthotics and injections. Please ask your physiotherapist for more information.

Gift Vouchers are available in any amount and can be used against any product or service. Gift vouchers are valid for 6 months from the date of purchase. Gift vouchers are non-refundable and cannot be exchanged for cash in full or part. No credit or change will be given on the unused portion of the voucher.

We are unable to accept Apple Pay or Google Pay currently.

To use your Private Health/Medical Insurance please contact us. 

Payment Terms & Conditions apply. Please see Terms & Conditions for more information. 

If you have a cash plan policy, you should be able to claim back the cost of your treatment. 

If you have health insurance, then we are recognised providers for Aviva, AXA Health Care, Vitality Health, WPA & Healix. Other insurance companies coming soon. Please check the policy terms with your insurance company. You will be required to pay the excess on your policy to us and the remainder will be invoiced directly to your insurance company. Please contact us prior to booking.

Insurers usually will not cover orthotics or injections. Please check the policy terms with your insurance company. They will not cover the cost of the appointment should you fail to attend or a late cancellation – this will be charged direct to you for payment. 

Payment Terms & Conditions apply.

We require 48 hours notice to cancel an appointment. After this, you will be charged the full cost of your appointment. Please see our Terms & Conditions for full details.

The security and privacy of your data is our top priority. That’s why we manage all patient data through Zanda. Zanda is ISO 27001-certified practice management software and strictly adheres to privacy regulations, including The Privacy Act (AU), HIPAA (US), GDPR (UK & EU), PIPEDA (CA), POPIA (ZA) and CCPA (US, California). Zanda is externally audited on an annual basis to maintain ISO 27001 status, which we believe is essential for the protection of health data. Choosing software that meets the highest standards for information security management is part of our commitment to you. 

We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018. Evolution-Physio will collect, store and utilise personal information for the purposes of contacting clients and providing physiotherapy services in accordance with the relevant privacy legislation and any other legal requirements that may apply. We have to process this personal information to fulfil our Legal Obligation, which requires us to maintain complete records relating to the healthcare services we supply to clients. Evolution-Physio is committed to maintaining strict confidentiality. This means that when accessing or utilising client information it is only if it is necessary and legally permissible.

Please see our Privacy Policy for more information.

You can use the contact form on the website, call us, email and send a message on WhatsApp. Outside of clinic opening hours, we still monitor phone calls, messages and emails. Please see our contact page for details.