FAQ'S

If you’re unsure whether physiotherapy is right for you, we’re here to help. We now offer Free Discovery Sessions – either a 20-minute in-clinic session or a 15-minute phone call. These are completely commitment-free and give you the chance to:

• Discuss your pain or injury with one of our physiotherapists
• Ask any questions you may have about treatment options
• Find out whether physiotherapy is suitable for you
• Decide if we’re the right fit to support your recovery

Please note, this is not a formal assessment and no treatment will be provided during the session. Instead, it’s an opportunity to get clarity and confidence about your next steps before committing to an appointment.

When you arrive, you’ll be welcomed in the waiting area and taken through to the clinic room. Your physiotherapist will begin by reviewing your completed Client Intake Form (medical form), which you will have received and filled in electronically before your appointment. If you experienced any difficulties completing the form, don’t worry—your physiotherapist will go through it with you during your session.

They will ask questions about your medical history and the injury or condition you’re seeking help for. If you’ve booked an Initial Assessment or Performance Initial Assessment and would like to include acupuncture, dry cupping, or instrument-assisted soft tissue massage (where appropriate), your physiotherapist will confirm that you’ve read the patient information leaflet sent to you and that your consent form has been completed.

Next, your physiotherapist will carry out a physical examination and perform any necessary special tests to gain a full understanding of your injury or condition.

• For an Initial Assessment, your physiotherapist may also use VALD Technology and/or conduct a biomechanical assessment if appropriate and time allows.
• For a Performance Initial Assessment, both VALD Technology and a biomechanical assessment will be included as standard.

Following this, your physiotherapist will discuss their findings with you, outline a treatment plan, and provide advice and/or treatment during your first session.

If you have booked an appointment for a joint or tendon injection, your physiotherapist will carry out a thorough assessment to confirm that an injection is appropriate for you. They will explain the procedure, what to expect afterwards, and ensure the consent form is completed. You’ll also receive a patient information leaflet. Once everything is in place, your physiotherapist will perform the injection and provide tailored advice and a follow-up plan.

An Initial Assessment is designed for any new client that has pain or an injury. It will involve a thorough assessment and diagnosis of your problem. It may include using some of our VALD Technology and a biomechanical assessment if this is appropriate for your condition/injury. A treatment plan will be made, and you will be given advice and/or treatment during this appointment. This appointment is 60mins. 

A Performance Initial Assessment is designed for new clients that are athletes, play sports or need to enhance their gym training. You may have an injury/pain, or you may wish to have a thorough assessment for injury prevention and optimise your training.  It will involve a thorough assessment, including a biomechanical assessment, and use VALD Technology and Footscan analysis. This appointment is 120mins. 

All new clients that require treatment need to have either an Initial Assessment or Performance Initial Assessment for their first appointment. 

This appointment is specifically designed for clients interested in Gait Analysis or considering prescription orthotics.

Before your session, you’ll receive a Client Intake Form by email to complete electronically. If you have any issues with the form, don’t worry — we’ll go through it with you at your appointment.

During the assessment, your physiotherapist will:

• Review your medical history and current symptoms
• Conduct a hands-on physical examination, focusing on your feet, posture, and lower limb alignment
• Perform a detailed Biomechanical Assessment and a Footscan Gait Analysis (both static and dynamic)
• Complete a 3D scan of your feet if you are ordering orthotics

We’ll walk you through the process and explain each step, so you understand exactly what we’re seeing and why it matters. You’ll have time to ask questions and discuss your results in detail.

If your assessment shows that orthotics would help, your physiotherapist will:

• Explain how orthotics work and the difference between the types we offer
• Show you sample orthotics and recommend the best option for your needs
• Measure your feet and shoes using fitting templates
  Please bring the footwear you wear most often to your appointment

Orthotics Options

Phits™ Orthotics

• Once payment is received, we’ll place your order.
• Delivery is approximately 4 weeks, subject to supplier timescales.

Fit4U Orthotics (3D Printed On-Site)

• Once payment is received, we’ll process your file through our partner, FootHealth UK, and manufacture your orthotics in-house using our 3D printer.
• Collection is usually ready within 2 weeks.

Orthotics can be collected during a treatment session or at a free 15-minute fitting appointment.

Please Note

This appointment is an assessment only and does not include treatment. If your physiotherapist feels treatment would benefit you, this will be discussed during your session.

If you are a new client and think you may need a Hyaluronic Acid joint or tendon injection, please book an Initial Assessment. If you are an existing client, please book your usual treatment appointment. Please let us know by email or in the ‘Add notes’ section when booking online that you are interested in an injection. We will then assess suitability within your appointment and complete the injection within that appointment if appropriate. Alternatively, please call or email us to discuss and we can book the appointment for you. 

Initial Assessments & Biomechanical Assessments last 60 minutes. Performance Initial Assessments last 120 minutes. Every client must have an Assessment first if they require treatment.

Treatment sessions are 30 minutes or 60 minutes. Your physiotherapist will advise which they feel is most appropriate based on your injury.

If you are using your Private Medical/Health insurance and the insurer pays us direct, then usually all appointments will be 30 minutes, including your initial assessment. The initial assessment will not include any treatment due to the length of the appointment. This will depend on which insurance company you are using, and we will advise you of this at booking. 

Every client is different, and the number of sessions needed can vary depending on several factors — including your age, general health, fitness level, the nature of your injury, and how committed you are to attending sessions and completing your home exercise programme.

While many clients notice a significant improvement after their first session, we will discuss your individual situation with you during your initial appointment and provide an honest estimation based on your specific condition.

We won’t pressure you into a set number of sessions. If we feel you no longer need treatment, we’ll tell you. Likewise, if we believe you may benefit from further tests or imaging, we’ll write to your GP to request any necessary referrals.

Yes, you can bring someone with you for your appointment. If you are bringing someone with you, where possible we advise keeping this to one additional person. If you require a chaperone, please bring someone with you as we do not have staff available for this. 

There is free on street parking right outside the clinic. Please be mindful not to fully or partially block driveways in the area. There is also a bus stop opposite the clinic for the D1 route.

Clothing that is loose and comfortable is ideal where possible. In order to fully assess and treat the area of injury, some clothing may need to be partially removed. You are welcome to bring a pair of shorts and vest top with you to change into if you wish.

Yes, all physiotherapists must hold a BSc degree in Physiotherapy. All physiotherapists must be registered with the Health and Care Professions Council (HCPC) and the Chartered Society of Physiotherapy (CSP). At Evolution-Physio, all physiotherapists are HCPC and CSP registered.

No, you do not need a referral, you can book an appointment direct with us by calling, emailing or through the website. Please note all new patients must book an Initial Assessment, Performance Initial Assessment or Biomechanical Assessment for the first appointment.

Please bring any relevant medical notes or reports and a list of medication so that we can make informed decisions about your treatment. If you are considering orthotics then please bring any day-to-day footwear, trainers, sports boots etc that you wear regularly. If you are prescribed an inhaler, GTN spray or an EpiPen, please bring these with you. 

Yes but under 16s must be accompanied by a parent/guardian. Please see our pricing page for concession prices.

Yes. Please see our pricing page for more information. 

You can pay by cash, bank transfer or debit/credit card. Initial Assessments, Performance Initial Assessments and Biomechanical Assessments must be paid in full at the time of booking your appointment. All appointment packs must be paid in full by the date of the first session of the pack to receive the discount and are non-refundable. A pack must be completed within 1 year from the date of the 1st session used in the pack. After this time, the pack will be closed, and no refund will be given. A maximum of 6 months only can be had between pack appointments. 

We have a direct debit payment option available for orthotics and injections. Please ask your physiotherapist for more information.

Gift Vouchers are available in any amount and can be used against any product or service. Gift vouchers are valid for 6 months from the date of purchase. Gift vouchers are non-refundable and cannot be exchanged for cash in full or part. No credit or change will be given on the unused portion of the voucher.

We are unable to accept Apple Pay or Google Pay currently.

To use your Private Health/Medical Insurance please contact us. 

Payment Terms & Conditions apply. Please see Terms & Conditions for more information. 

We are recognised providers for Aviva, AXA Health Care, Vitality Health, WPA, and Healix. If you’re with one of these insurers, you may be able to use your policy to cover treatment — please check your policy terms carefully before booking. At this time, we are not adding additional insurance providers, as we prefer to focus on delivering high-quality care without being limited by insurance frameworks.

If you have a cash plan policy (such as Simply Health or similar), you should be able to claim back the cost of your treatment directly — please confirm this with your provider.

You’ll be responsible for paying any policy excess directly to us. We’ll invoice your insurer for the remaining balance. Please note that most insurance companies do not cover orthotics or injection therapy. Missed or late-cancelled appointments are also not covered and will be charged directly to you.

Payment terms and conditions apply. Please contact us before booking if you plan to use insurance.

We require 48 hours notice to cancel an appointment. After this, you will be charged the full cost of your appointment. Please see our Terms & Conditions for full details.

The security and privacy of your data is our top priority. That’s why we manage all patient data through Zanda. Zanda is ISO 27001-certified practice management software and strictly adheres to privacy regulations, including The Privacy Act (AU), HIPAA (US), GDPR (UK & EU), PIPEDA (CA), POPIA (ZA) and CCPA (US, California). Zanda is externally audited on an annual basis to maintain ISO 27001 status, which we believe is essential for the protection of health data. Choosing software that meets the highest standards for information security management is part of our commitment to you. 

We are registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018. Evolution Physio Ltd will collect, store and utilise personal information for the purposes of contacting clients and providing physiotherapy services in accordance with the relevant privacy legislation and any other legal requirements that may apply. We have to process this personal information to fulfil our Legal Obligation, which requires us to maintain complete records relating to the healthcare services we supply to clients. Evolution Physio Ltd is committed to maintaining strict confidentiality. This means that when accessing or utilising client information it is only if it is necessary and legally permissible.

Please see our Privacy Policy for more information.

You can use the contact form on the website, call us, email and send a message on WhatsApp. If it is outside of clinic opening hours, we will respond within working hours. Please see our contact page for details.