Terms & Conditions

Initial assessments (first appointment) and Footscan Analysis must be paid in full at the time of booking. The appointment is not considered booked until payment has been made.

Payment for an Initial Assessment or Footscan Analysis can be made online through the Client Portal on our website (most major UK cards accepted), over the phone with credit/debit card, or by bank transfer.

All other appointments must be paid in full, at the latest, on the day of the appointment. Payment can be made with credit/debit card, cash, bank transfer or online through the Client Portal.

Any payments made outside of the time scale stated are considered late payments. Evolution-Physio reserves the right to charge interest on the overdue amount from the date payment is due at a rate of 8% per annum which will accrue daily until late payment has been made in full.

Outstanding payment by day 50 will result in a County Court Claim against the client or their parent/guardian (if under 18) to recover this debt. If the case goes to court, the client or their parent/guardian (if under 18) shall be liable for all costs.

Appointment packs must be paid for in full on the date of the first session used from the pack to obtain savings by purchasing a pack. If the pack is not paid for in full, the normal payment rates shall apply.

Phits Orthotics can be paid for in full on the day of sale by cash, bank transfer or debit/credit card. For Phits Orthotics only, there is the option of paying a deposit and the remainder by direct debit instalment. Clients should discuss this with their practitioner at the point of sale.

Clients with a Cash Plan Medical/Health Insurance Policy are required to pay appointment fees in full. We will then issue an invoice receipt which you can then submit to your insurance company to claim the costs back.

Evolution-Physio is a registered provider for certain Private Medical/Health insurance companies. Clients with a Private Medical/Health Insurance Policy must check with Evolution-Physio to see if we are a registered provider for their insurance company.

It is the responsibility of the client to check if they have a cash plan or private medical/health insurance policy. It is the client’s responsibility to check the terms of their policy and if there are any restrictions or limits to their policy in respect to Physiotherapy.

If Evolution-Physio is a registered provider for the insurance company a client wishes to use, a client must provide us with their full insurance details when they register, otherwise the client will need to pay the full cost of the appointment on the day. Evolution-Physio will invoice the insurance company direct. The details clients must provide Evolution-Physio with are:

• Provider e.g. Aviva
• Policy / Membership number
• Authorisation code
• Expiry date of authorisation
• Maximum treatment budget/appointments
• Value of personal policy excess

Insurance companies will not cover the cost of late cancellations or no-shows; therefore, the client will be liable for these costs in full and will be sent an invoice.

Most insurance companies will cover the cost of the equivalent of one 30 minute appointment per day. A client will therefore usually only be able to book 30 minute appointments if they wish to use their insurance. There may be exceptions to this depending on the insurance company. Please check with us if you wish to use your insurance.

Initial Assessments for self-paying clients, or clients that claim their appointment fees back with their Insurance Cash Plan, are 60 minute appointments and will include advice and/or treatment in this appointment. Initial Assessments that will be paid for directly by the insurance provider will be 30 minute appointments and an assessment only (no treatment within this appointment). This is because most insurance companies will only cover the cost of the equivalent of one 30 minute appointment per day.

Exceptions to the payment terms shall be at the discretion of the Practice Manager/ Business Owner.